Telkom

I app**** for an upgrade on my internet speed from 2mbps to 10 mbps on 25 January 2018. Telkom upgraded the wrong line and was only able to get the correct speed on the correct line on the 13th of February. On 15 February I lost my internet connection and have been waiting for them to fix this problem since then. They did sent out a technician on the 18th - who was blatantly rude and unable to be of any assistance. Telkom then sent me a sms stating that the technician would be at my premises on 21 February between 08h00 -10h00. He never arrived. Then Telkom called and advised me that Joseph would be there on 23 February at 13h30. This of course didn't happen either. When I called them about this I was told that my line would be fixed by 02 March. I have already been billed - for two services, the one I was using and the one that I was able to use for a day. I have been without internet for over a week and it seems that Telkom cannot give me an answer as to why the technician has not been out to fix this line. I have been calling their technical department daily for the past week - I have spoken to supervisors and managers. They all say the same thing ... ' the technician is not answering his phone, I have made a note on the system for him to contact you" or " I have sent an email to the manager of the technical staff" or 'your problem has been escalated". Never in my life have I experienced such pathetic service by such an *********** team of people!