Telkom -

Good Afternoon, I would like to formally log a complaint regarding our recent experience and lack of service experienced by Telkom. Time line includes: * January 2 – requested the installation of a home ADSL line at our residence. Unfortunately fiber hasn’t reached our part of the country yet. I provided the enthusiastic sales agent all my information. Received a welcome text message from Telkom on the same day. Unfortunately neither login nor password allow me to log in, in order to set up the account. Calls to Telkom for assistance in providing correct login information has proven difficult, with the three agents I have spoken to telling me that only once the line has been installed can I access my account. * January 23 – receive a text message from Telkom advising that the installation of the line will take place on February 7 from 8:00 AM to 16:00 PM. I rep**** @Yes to the text message confirming the installation. Unfortunately nobody came to the house. * February 7 – after calling to inform that nobody came to install the line, I received another text message from Telkom advising that the installation of the line will take place on February 14 from 08:00 AM to 16:00 PM. I rep**** @Yes to the text message confirming the installation. Unfortunately nobody came to the house.

* February 14 – after calling to inform that nobody came to the house, I received another text message from Telkom advising that the installation of the line will take place on March 13 from 08:00 AM to 16:00 PM. I have rep**** @Yes to the text message confirming the installation. Calls to customer care on February 14 confirmed that the installation would take place. When by 12:00 NOON today nobody has come, we called again and were assured that someone will install the line today, however they are unable to say when. By 16:00 PM with nobody yet at the house, a follow up call to customer care has informed us that they missed the installation and are not able to install the line as they did not have any technicians available to install the line.

We chatted to an agent online yesterday asking for an email address to formally write a complaint to. ********** comes back with a message to say it is no longer used and we should email ********** We have now sent several emails since January with no feedback.

Online forms for complaints, technical queries or customer care come back with no reply. Please, please – we are begging at this stage, we would really like to have internet installed at our home as soon as possible, and as Telkom is the sole provider in our small town, we would really like to support your business. We would appreciate your kind assistance as soon as possible.