Telkom

We phoned Telkom on the 29th of December 2017 to ask them to come and move our line as we are moving. They gave us a reference number ********** 71A. Then they told us we must email them a letter as the line is on my mom name on the 3rd of Jan 2018. On the 4th of Jan 2018 I phoned them and they said it will take 5-7 working days on the 16 of Jan 2018 I went to Potchefstroom Telkom and asked about the line, the lady informed me that it takes 21 days to move a line. I phoned again and again and still no line was moved. Every time they give me a different ref number eventually we received a message that stated they will come and move the line on the 5th of Feb 2018 and it will be the whole day. That never happened I phoned Telkom again and the lady phoned the technician and he stated that he never received an message to go and move the line. Today is the 9th of Feb 2018 and still nothing from Telkom. We are fed up with Telkom they can't even give you a manager's number. The email address they gave us does not even work.