1 reviews | Active since Oct 2017
I phoned into Telkom today on number 081 180 trying to get my simcard activated as they suspended my line. I have paid what was outstanding and they did not want to activate it because the payment was not reflecting on their system yet. I sent them the prove of payment and they tell me that the payment needs to reflect before they can activate my line. Now what ****ed me off is the fact that I requested to speak to a superior and then they put me on hold and never return to my call, even after 30 in placed on hold by Euguene. I spoke to several call agents and all of them did it. Eugene, Luyanda, Amanda and Zuma. They also had the decency not to listen to what I'm trying to say and had this arrogant attitude. I'm settling my contract with telkom and they have just lost 5 customers from my side. They are costing me money as this is my business line and they act as if I am getting connection for free. This is not government benifits, I'm paying for your service and I will never in my life consider joining telkom again and so from now all my clients will hear about Telkom. Yours sincerely Very unhappy client
HI Lspringfielda
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task or mobile team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
HI Lspringfielda
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task or mobile team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
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