Telkom

Around the 20th of October 2020 I received a call from Telkom sales and spoke to Cosmos last name unknown..this was regarding an upgrade to my existing 4 meg ADSL and landline to the 4 meg home premium package which consists of a 4 meg ADSL line uncapped internet free telkom to telkom calls on landline n Telkom mobile . Plus a 2 gig sim was included in the package with a WiFi ADSL router. This is for a 2 year contract ...after the application was done and read out to me I confirmed that was correct ..a day after I decided to call Telkom to verify the other and ask for a order confirmation and was told that it's in progress and it was for 4meg lite package ..I insisted it was incorrect and not what was agreed upon...I even argued that the telephonic conversation with Cosmos was recorded and if they can obtain that recording..I was also told by Cosmos that I qualify for the Covid special R 399 per month for 6 months thereafter R499 for duration of the contract. Only to find out later that I dont qualify cos I have an existing ADSL account...I have received texts from Telkom regarding usernames n passwords. For email n access then another email for block call plus value added services..which I never requested for ..I called Telkom again on 27th October 2020 and spoke to another person in sales she was helpful and explained that I have the 4 meg lite active but can rectify it by migrating it to home premium 4 meg line...my landline now dont work becos of this mess up by Cosmos ...I now have to wait for 7 to 10 days and for a modem to be delivered and service activated ..so much inconvenience and no landline service ..I hope that the migration fixes all this ..Telkom you never fail to disappoint....Tarron Singh