Telkom

We have had no phone line or adsl since 13-08-2017. Twice we have been told that the problem has been rectified- BUT it hasn't. Nobody seems to know much about what the problem is. So, some technician is clearing jobs off the system without solving it. I now have to call in and have the same problem logged again and sit and wait for telkom to take their sweet time. 25 minutes sitting waiting for my call to be answered. I was told again this morning that my line is working, BUT IT IS NOT. Unacceptable