Telkom 220 GB - Slow LTE speeds not dealt with

The worst service ever received from any service provider in South Africa. I have logged 3 cases with telkom and each time we get nowhere and the problem remains. I am a teacher and needed to educate kids online during this lockdown period but have not been able to do this as Telkom has been terrible with their service. I've had to buy data from other providers in order to get my work done.

1. I spoke to an agent on the week of the 11th of May. I was told that he is logging a case for me as I was receiving very slow LTE speeds and That I would receive an SMS with a reference number. I did not and A week passed and I had heard nothing.

2. I called telkom again, this time I was told that a case had not been logged. Another case needed to be logged for me. This case was logged on the 20th of May for slow internet speed and this time I had received a reference number (***). The problem persisted and each day I called for the problem to be solved. After using over 150 minutes to call telkom I had to then buy more to call them as each call lasts about 30 or more minutes. After 5 days on the 25th of May I received an SMS to say that the case had been resolved. I checked my LTE speeds and the problem persisted at 2mbps...

3. I called Telkom again to tell them that the problem had still not been solved. I was told that I did not have data. That morning I had over 40GB of data and I was not even home as I had to use the internet at my parents place. Another case was logged for me after another long conversation and story (***) I then had to buy 60GB more to wait for them to check my speeds. Which another 40GB disappeared into thin air that morning. I waited patiently and called everyday.

4. I was told that it would eventually be escalated to technical department and that it would be sorted within an 8 day period. I asked if that was 8 working days or 8 days I was told only 8 days and the problem would be solved as a team needed to come and test this. (***).

5. I was in contact with Telkom today (7 June) to see if there has been any movement. I keep getting told that there is nothing that the customer care consultant can do except ask for feedback on the (Reference number mentioned in point 4).

I have tried everything to solve my issue but it seems that Telkom is not interested.

I would like to cancel my contract but would want Telkom to waive the Cancelation Fee as I have not been able to sufficiently use their service for the last 20 odd days. I just want internet again.