Telkom

I had a ADSL line with Telkom that I cancelled in 2018 and was not given a proof of this cancelation. I was handed over and I decided to pay the outstanding amount in May 2020, up to now I have logged a call with Telkom cause this is still against my name. on the 10th of August I received an sms saying that this issue has been resolved with the ref. number. Today I phoned again so that they can mail me a proper letter that shows that this issue has been resolved, the consultant told me that she can still not see the payment and I told her that I have received the sms. She placed me on hold and then dropped the phone