Telkom: 2 weeks, still no sales call

I went to the branch to request a migration, consultants didnt know what I was talking to. Asked to speak to someone who did and he referred me to a direct store or to call the Call Centre. I called the call centre and was referred to the branch. When I didnt get to speak to anyone who could assist. I wrote to Telkom on Facebook (17 August) and was promised to get a call from sales to migrate to a larger data deal without a new device as my current deal is too little and forces me to buy bundles all the time. I received a call to take down more info and was promised that sales would call. No call. I wrote on Twitter and was promised again. I emailed them and received a call to take down details and also to reply to an email sent. I rep**** with details and since then have not had any form of reply. I now post of Facebook, Twitter, Google+, YouTube, LinkedIn and email every day and still nothing. All I want is to get info about the costs of a 10+10 / 15+15 / 20+20 data deal s that I can migrate. I cannot wait until December to upgrade and cannot get to a direct store. I need a call from sales and someone to process this migration online or telephonically. I will scan all documents.