Telkom, 2 accounts no internet!

I received an sms Yesterday from Telkom, my login and password info, Service nr and reference nr , it stated that Telkom will charge me prorata from 16 July (Yesterday) for my line. But, they haven't installed any line yet. The order is in for my line but I don't have a date for the technician. The order nr isn't working on the website so I can't get any dates. As for my account, should have stopped the one at the end of June, filled a form in on Telkom's website, Emailed and phoned, but I got a new invoice for July. So now I have 2 active accounts on my name and NO internet! I tried to phone them today and yesterday but just waited for half an hour, tried their website chat, No one answered, Tried on their Facebook, Still nothing.... I NEED HELP PLEASE!