Telkom, 1st world technology, 3rd world technofools!

Since 26 September no service (internet and phone). Between 12 October and 25 October upgrade in the area (in fact they lasted another week as the contractor had no clue whatsoever what was going on). The contracter came 6 times to see if the line could be resorted without any luck. Meantime having 16 reference numbers (telephonically, online and via facebook), a couple of them resulted in an sms 'the line is restored' yet nothing is working. 351CRK201017 395CRK051017 498CRK22117 F244279 *** Does Telkom generate lotto numbers or what as this is only a few mentioned above without no result. I have even offered to help free of charge (no joke, no joke) as I am far more qualified than their 3rd world 'technicians' that passed education with 5%.