GS
Gareth S
1 reviews | Active since Mar 2019
04 Aug 2020, 11:25
Telkom - 19
Again. Telkom has taken money and not provided service. If your client service was better, your holding time would be less. If your technology was up to date and you could actually assist clients with they want then you would get fewer calls. There is no such thing as client service at Telkom. I have paid, and have no service again. I have been holding on the line for over an hour. I'm on hold while typing this .
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Replies (2)GS
Gareth S's updateReviewer Update
04 Aug 2020, 11:40Maybe instead of a 23million pay cheque. You could improve a failing service
GS
Gareth S's update04 Aug 2020, 11:40
Reviewer Update
Maybe instead of a 23million pay cheque. You could improve a failing service
GS
Gareth S's updateReviewer Update
04 Aug 2020, 11:48Mr S Moloko, Ms Nomalungelo Faku. You need to correct some things. Just calling the 081180 has been a R150 call and I have not spoken to a single person.
The answering service says : "ask people experiencing the same problem"... I could contact anyone with a telkom service. The problem is telkom. The telkom community would agree.
Circumstances ARE in your control. With a better service, you would get less complaints and less calls. Your call centre would have a lower call loss rate.
The answering service says : "ask people experiencing the same problem"... I could contact anyone with a telkom service. The problem is telkom. The telkom community would agree.
Circumstances ARE in your control. With a better service, you would get less complaints and less calls. Your call centre would have a lower call loss rate.
GS
Gareth S's update04 Aug 2020, 11:48
Reviewer Update
Mr S Moloko, Ms Nomalungelo Faku. You need to correct some things. Just calling the 081180 has been a R150 call and I have not spoken to a single person.
The answering service says : "ask people experiencing the same problem"... I could contact anyone with a telkom service. The problem is telkom. The telkom community would agree.
Circumstances ARE in your control. With a better service, you would get less complaints and less calls. Your call centre would have a lower call loss rate.
The answering service says : "ask people experiencing the same problem"... I could contact anyone with a telkom service. The problem is telkom. The telkom community would agree.
Circumstances ARE in your control. With a better service, you would get less complaints and less calls. Your call centre would have a lower call loss rate.