Telkom

Migrate from copper line to LTE, 1st problem:- opted for EFT payment Telkom put me on debit now i have no control over my own bank account. As from 18/19 October 2024 and 43 mails and numerous calls i was slapped with R202 fine for reversing a payment. I complaint but Telkom does not even reply to my emails nor calls. On 6th January 2025 i booked in the LTE Router(received 17/10/2024) due to malfunction, 9th January got a sms- "damage beyond economical repair and dont reply to this email". Router caput but still have to pay for the full contract- paying for something i dont have anymore- no replacement and i must buy another router myself at any shop except Telkom. Recieved the "dead" router a month after booked in at Telkom for repairs. On my way home i popped in at Cell World to check whether they could assist, they not into router repair, only sales there-of but they will check anyway. 2 hrs later they phoned and said i must come to pick-up the router, IT'S FIXED and nothing to do with what Telkom have said, the automated message- "due to power surge and out of WARRANTY ( had the router for 10weeks) it cannot be repaired". Cost at Cell World? R0.00. To all Telkom users and possible users- PLEASE think more than twice. Lost a router the same way as above in 2022(on recieving it for the 1st time it did not work, send back, "fixed" and 10 months later still under warranty it gave up again send back- same automated message as above. Had to pay for a year without having a router and TELKOM DID NOT RETURNED THE ROUTER). Anyone still interested to join Telkom?