1 reviews | Active since Nov 2009
Telkom 10Mbps Uncapped Internet R799 billed incorrectly
<p>I have app**** for the above package indicated as R799 / month. The package includes: Up to 10Mbps ADSL, Uncapped internet usage, Landline Rental included, Month-to-Month with no FREE modem. However when I just received my monthly bill, the amount is R1124.70. I have tried phoning 10210 and they have either dropped my called or transferred me between Accounts, Sales & Technical. Nobody seems to know how to solve this so my only option is Hellopeter. The deal is available at - http://secure.telkom.co.za/today/shop/home/plan/dsl-uncapped-internet/. Can a Telkom rep please reply and explain this invoice to me. I knew from day 1 that my bill was going to be incorrect, having dealt with Telkom before.</p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Busi, nobody from Telkom has contacted me thus far. Is my request being ignored by Telkom?
Busi, nobody from Telkom has contacted me thus far. Is my request being ignored by Telkom?
