FS
Fanus S

1 reviews | Active since Nov 2009

07 Dec 2016, 16:46

Telkom 10Mbps Uncapped Internet R799 billed incorrectly

<p>I have app**** for the above package indicated as R799 / month. The package includes: Up to 10Mbps ADSL, Uncapped internet usage, Landline Rental included, Month-to-Month with no FREE modem. However when I just received my monthly bill, the amount is R1124.70. I have tried phoning 10210 and they have either dropped my called or transferred me between Accounts, Sales & Technical. Nobody seems to know how to solve this so my only option is Hellopeter. The deal is available at - http://secure.telkom.co.za/today/shop/home/plan/dsl-uncapped-internet/. Can a Telkom rep please reply and explain this invoice to me. I knew from day 1 that my bill was going to be incorrect, having dealt with Telkom before.</p>

0
Replies (2)
Telkom
Telkom's reply08 Dec 2016, 07:50
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

FS
Fanus S's update09 Dec 2016, 15:44
Reviewer Update

Busi, nobody from Telkom has contacted me thus far. Is my request being ignored by Telkom?