Telkom 10mbps ADSL Uncapped

I'm so tired with fighting with Telkom about internet connection speed!

The week of the 14th of Apr my internet just went down and when connecting connection was very poor and so I call the support line to report of which non of the consultants was helpful of which one of them told me that I need to migrate to LTE which I don't want to and because there is no coverage in my area except for ADSL. The 2nd technical consultant I spoke to on the 14th advise that it shows that the cable in my area is damage and that Telkom will not be fixing it and that I must migrate to LTE which I feel I'm being force to do something that I don't want! (Reported Ref NR: ***3) Funny that Telkom wants me to migrate to LTE is because my 2 year contract is end due this month. Also i heard that Telkom is taking ADSL away but still they selling the product. On the 25th of April Telkom deducted the full amount and I've not even have the full months service which i feel this is BS!

I need this line to be fixed urgently as I work from home and have a number of Skype and Zoom meetings to attend but with this poor internet I am unable to do so and is impacting my work. Please advise ASAP so that I know if I should cancel this poor service indefinitely and seek for an alternative ISP that can satisfy my needs.