MS
Monwabisi S

1 reviews | Active since Dec 2017

05 Dec 2017, 08:46

Telkom 10Gig

Good day

I bought 10Gig data for my router on the 24/11/2017 which normally lasts me for a month for R250. Well not this time around as I got message stating that I am out of bundle. I called Telkom call centre 04/12/2017 to query this and I was told my day data if finished.

Never have I finished 10Gigs in less than 2 weeks not even a month

Kindly request that they check problem on there end as I want my DATA back.

Number used to load data is: ********** 180

Regards ME Siphika

0
Replies (2)
Telkom
Telkom's reply14 Dec 2017, 13:32
Official

Hello Siphika

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply03 Jan 2018, 09:27
Official

Hi Siphika,

Thank you for taking our call,

As per our telephone conversation, you requested to be emailed your data usage report to: *** for the month of November.

We apologize for the incovinience caused.

Regards
Caroline
Telkom Social Media Team.

Best regards,