Telkom

<p>This month is only the 3rd month of my contract with Telkom and I have numerous problems.</p> <p> </p> <p>Firstly on my first account, I was billed incorrectly and I spoke to a lady in the accounts department whom said that Telkom billed incorrectly as they duplicated some periods on the account and needs to credit me on my account which was not done. She then gave me the amount I needed to pay via EFT which I did.</p> <p> </p> <p>Second account I get, it shows the credit Telkom was suppose to pass is now a short payment and this was added to my account.</p> <p> </p> <p>Third account, I was debited R250 from my account - my rent total with Telkom is R360?</p> <p> </p> <p>I requested the day I app**** that my account to be e-mailed to me each month, I get the statement via post. An option is given to send a sms should you want to go paper free and receive statements via e-mail, which I requested again (second time) to be e-mailed to me). This month I did not even get an account in the post or via e-mail so I am not sure what needs to be paid or what is even going on with my account.</p> <p> </p> <p>I asked for the debit order to be deducted on the 25th of each month, the first month I had to make an EFT payment as this was not in place. The last 2 months, a debit order of R250 goes from my account around the 6th of each month?</p> <p> </p> <p>When our line was installed, for 2 weeks it was not working because the person Telkom sent out, did it incorrectly, then a second person was sent to come fix the first guy's mistake.</p> <p> </p> <p>Then we waited a month because when I app**** for an ADSL line, they never activated it. It was a normal landline.</p> <p> </p> <p>I can understand faults do slip in, but from day 1 I have only encountered problem after problem after problem. I logged a complaint with Telkom at ********** as per their website and no one has even bothered to phone me back.</p> <p> </p> <p>Of all the companies I have dealt with, Telkom has been the worst! Absolutely pathetic.</p> <p> </p>