KT
Kevin T

1 reviews | Active since May 2017

23 May 2017, 08:47

Telkom

<p>On about the 30th April my rooter packed up and up until today it has not been resolved.I took out a contract end of Feb 2017. It is now coming to month end and a debit order will be going off my account for something I hacve not got.</p> <p>Telkom Bayside is an absolute waste of time and so is Telkoms on line chat as they do not respond.</p>

0
Replies (3)
Telkom
Telkom's reply23 May 2017, 10:50
Official

Hi tutton1959

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards

Luleka

Telkom Social Media Team

Best regards,

KT
Kevin T's update26 May 2017, 14:12
Reviewer Update

After getting a reply from Luleka from Telkom to say they they will comeback to me with feedbac****

3 days later I AM STILL SITTING WITHOUT A ROOTER. Absolute pathetic service from Telkom.

One month without a rooter is insane...A debit order off my account better not go off this month as there will then be hell to play.

KT
Kevin T's update30 May 2017, 10:11
Reviewer Update

Telkom have exchanged my rooter and credited my account.

Although it took a long time, I am satisfied with the service received and there explinations given.