1 reviews | Active since Jan 2015
Telkom
<p>on the 8th of March i bought R50 airtime via my banking app,It was deducted from my account,but i didnt get the airtime,i phone customer care they wanted proof had to send the a statement which i did get,had to send it to Telkom,they told me that it's going to take 72hour to sort it out,a week later i called again,bear in mind if i don't don't follow up,they won't call with feedback,than they told me that the 72hour is,they are working 7hours a day weekdays that's how i must calculate the 72 hours.</p> <p>i called in last week they told me that it will be sorted by the Tuesday,Wednesday i called again they told me they still busy investigating and send an email to back office.</p> <p> </p> <p>this morning i called again still nothing,i ask to speak to a Supervisor,wasnt available busy on another call took my details for her/him to call me back cause as soon as she/him is done with that call she/he is going to call me and that was 8h20 this morning it's now 11h13 and i'm still waiting.</p> <p> </p> <p>so your back office needs a month to sort out my airtime,if i had an account with you and dont pay that you would suspend my account why do i have to wait so long for my own airtime tha i purshase.</p> <p> </p> <p>If your people can't do they work or need a month to sort out an issue than get other people who is willing to work,cause this is not on.</p> <p>i want my airtime cause i paid for it with my own money,just give it.</p> <p> </p> <p>its a prepaid number </p> <p> ********** 390</p> <p> </p> <p> </p> <p> </p>
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Please be assured that this matter has been escalated to the relevant department and feedback will follow.
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Kind regards
Yazied
Telkom Social Media Team
Best regards,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Good day
Please be advised that an incident is logged for case ***7 for further investigation and feedback will follow.
Kind regards
Ithabeleng
Telkom Social media team
Best regards,
Good day
Please be advised that an incident is logged for case ***7 for further investigation and feedback will follow.
Kind regards
Ithabeleng
Telkom Social media team
Best regards,
And today is the 30th March,everyday i phone in same problem,i want to speak to a supervisor,they promise that one will call me back ,but never do,im on the phone now while typing this message,what is ther to investigate,i send my proof on the 10th for the already,they told me now the case was only send to back office on the 27th what is this some kind of joke,if you people cant do your work than get people who can,that is willing to work,but believe me if i had to apply by telkom i wont qualify cause it's BEE
Im seroiusly so cross,just send me my airtime.are is it going to take a year to sort this out.
And today is the 30th March,everyday i phone in same problem,i want to speak to a supervisor,they promise that one will call me back ,but never do,im on the phone now while typing this message,what is ther to investigate,i send my proof on the 10th for the already,they told me now the case was only send to back office on the 27th what is this some kind of joke,if you people cant do your work than get people who can,that is willing to work,but believe me if i had to apply by telkom i wont qualify cause it's BEE
Im seroiusly so cross,just send me my airtime.are is it going to take a year to sort this out.
today is the 5th April and i'm still waiting on my airtime.
today is the 5th April and i'm still waiting on my airtime.
AGAIN IT'S THE 18TH APRIL MORE THAN A MONTH AND IM STILL WAITING ON MY AIRTIME,
WHAT THE HELL IS BACK OFFICE CANT GET A HOLD OF THEM THIS ISNT ON,BUT WHAT DO YOU EXPECT FROM TELKOM WORSE SERVICE EVER HAVE TO FIGHT TO GET MY OWN AIRTIME BACK THAT I PURCHASE ON THE 10TH OF MARCH ALREADY,IF YOU PEOPLE CANT DO THE JOB THAN GET PEOPLE WHO IS WILLING TO ASSIST YOUR CLIENTS THIS HAPPENS WITH BEE
AGAIN IT'S THE 18TH APRIL MORE THAN A MONTH AND IM STILL WAITING ON MY AIRTIME,
WHAT THE HELL IS BACK OFFICE CANT GET A HOLD OF THEM THIS ISNT ON,BUT WHAT DO YOU EXPECT FROM TELKOM WORSE SERVICE EVER HAVE TO FIGHT TO GET MY OWN AIRTIME BACK THAT I PURCHASE ON THE 10TH OF MARCH ALREADY,IF YOU PEOPLE CANT DO THE JOB THAN GET PEOPLE WHO IS WILLING TO ASSIST YOUR CLIENTS THIS HAPPENS WITH BEE
hello this is just unacceptable its the 21st April and im still waiting on my airtime,everyday it's being attended to back office but you can get a hold of them,they took my details 3 supervisors was suppose to call me back,but nobody do you service sucks
i phone again this morning same problem,i even went off on the call centre agent as if it's her fault,
just give me my airtime back do i need to wait now 3 months
hello this is just unacceptable its the 21st April and im still waiting on my airtime,everyday it's being attended to back office but you can get a hold of them,they took my details 3 supervisors was suppose to call me back,but nobody do you service sucks
i phone again this morning same problem,i even went off on the call centre agent as if it's her fault,
just give me my airtime back do i need to wait now 3 months
you dont even reply some customer service you offer ,give people the job that wants to work
you dont even reply some customer service you offer ,give people the job that wants to work
its the 25July an still no feedback
its the 25July an still no feedback