TELKOM

<p>Well... where do I begin last year October my husband decided to install a Telkom line we called and then setup the Business line which took ofcourse two weeks for an installer to come out and install the LINE ONLY. Eventually Thursday 20 October an installer came to install the line only but my husband and the installer started talking and was then advised that we ofcourse need to buy the telephone. My husband and I then discussed (the same day of which the line was installed) that we dont need this line so we going to cancel. On the 20 October the same day the line was installed we called the installer to cut the line as we did not want it anymore which he cut 30 minutes later. He then informed us that we would need to call Telkom which we did and then they advised we would need to email our ID number to ********** to cancel the business line which the email was sent at 10:27am. On the 21 October we got an email to complete the attachment in the link which was also completed and sent on the 25 October 2016 along with the copy of my husbands ID. We then got **** service when calling into Telkom regarding the statement we received to pay bearing in mind that we did not make use of telkom at all and also that the line was cut so where did the costs come from???!! Anyhow, a month goes by and still we get yet another statement, calling Telkom everyday to query if this issue was sorted and all I got was "Mam the issue will be escalated to the relevant department which may take up to a certain amount of days, they will call you" I have up until today never received a call by the way. Anyway the 14 November i speak to a consultant requesting the documents which I had sent ********** at 1:42PM which I had sent but said she had received the documents. The following day I call again 15 November and get a request to resend the documents copying stocst and magwenay again this was at 08:49am. I call again on the 18 November where a consultant requests the documents from Magwenay I then receive an email with actions required and blah blah stipulating in the table :I am unable to action cancellation request as there is no attachment/ cancellation form as proof on the Email and I am unable to access customers account. bearing in mind I have all the proof that these documents were sent this action was then coming from Rahisa Naicker. Then the team manager then requests assistance and no feedback thereafter. December comes and yet receive another invoice I call once again and F#@@# gets done once again no one assists ***!!, January and February again a statement is received can someone please help me correctly or who can i go to a CEO or even newspaper this is getting out of hand!! telkom wants me to pay something ive never ever had! ****************</p>