1 reviews | Active since Dec 2016

28 Dec 2016, 14:01

TELKOM

<p>I am so sick and tired of the lack of service I am getting from Telkom to come fix my line once again no technician and I get told that the tech is irrelevant for the job this is absolute bull****. You people need to wake up and do the job you get paid for. Should I not pay my account you people are quick to suspended my services yet you not qyick enough to fix my fault. I last waited 6 months for a tech because the same bull**** story has been thrown around and I must be happy with it.</p>

0
Replies (3)
Telkom
Telkom's reply29 Dec 2016, 07:25
Official

Good day

Thank you for making contact with us. Kindly e-mail us at *** with the affected telephone number for our team to assist.

Please quote your reference in the subject line: AI***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply06 Jan 2017, 12:59
Official

Good day carla-christine-malan

would you please send us the affected service number relating to your query. A consultant has emailed you as well but unfortunately we do not find your response.

Regards,
Garreth
Telkom Social Media Team

Best regards,

's update19 Jan 2017, 23:45
Reviewer Update

First of all your service is up to **** how many times must I report my line and repeat myself. Technician does no test just looks *** is that going to do it doesn't fix the noise on the line. At my premises I requested a new pots filter oh yes he cleary can't read the info for the fault. Said he will go to the exchange reset test and come back to the premises never came back. I am sick of the *********** people that can't do their jobs they get paid to do. I pay for what no service from you people. Absolutely pathetic. understand a port recreate is not fixing my problem but let me not pay my account and you people are quick to suspend it. I have given up no wonder you people have such a bad rating as a ISP. Hows about the technician does his job and fixes the actual issue which is the SNR on the line I never had a problem lost carrier errors is coming from your end not my ISP and secondly I have technical knowledge and did Telkom training so get a specialist to come to my premises cause clearly the techs don't do their job. It's as simple as that fault gets closed problem is not resolved.