Telkom
<p>And so are the responses the same. Still not getting an answer from Telkom only we have escalated you fault or your fault is being dispached of its been marked as high priority. Really wish Telkom would get their act together and responsed to their loyal customers. ***. Very Desipionted in Telkom for this service. Please could someone sort this out today. </p>
This is just getting more and more funny. I contacted Telkom again after hearing that the case has been escalated. Now they are saying your fault is with our testing centre currnetly being attended to by out tecs. We will notify you when it is resolved, I then asked what happend to the Your fault has been escalated and they say. We are giving you the response as is on the fault. I can't stop laughing at this service really.
This is just getting more and more funny. I contacted Telkom again after hearing that the case has been escalated. Now they are saying your fault is with our testing centre currnetly being attended to by out tecs. We will notify you when it is resolved, I then asked what happend to the Your fault has been escalated and they say. We are giving you the response as is on the fault. I can't stop laughing at this service really.
Good Day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Good Day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
This is really getting out of hand now. I was just told that my line fault was cuzed by an area fault that was only registered today. But last week when i called an agent told me that there was a fault logged for a area fault and it was fixed the same day. And now i was also told by the agent that he tried to phone the Tec but he is not anwsering. How can you say that to a costumer whom has been trying to get you guys to sort this out. So bacilly the tec has already went on weekend and the agent can't do anything about it. This is really bad service. No with the Area fault being logged again today i'm going to wait a month or 2 months for this to be resolved. No Telkom thats not how you treat you costumer.
This is really getting out of hand now. I was just told that my line fault was cuzed by an area fault that was only registered today. But last week when i called an agent told me that there was a fault logged for a area fault and it was fixed the same day. And now i was also told by the agent that he tried to phone the Tec but he is not anwsering. How can you say that to a costumer whom has been trying to get you guys to sort this out. So bacilly the tec has already went on weekend and the agent can't do anything about it. This is really bad service. No with the Area fault being logged again today i'm going to wait a month or 2 months for this to be resolved. No Telkom thats not how you treat you costumer.