Telkom
<p>So Telkom give my 88 year old father a new free phone. He has ben living in SA for 60 years and for 60 years he has been able to make international calls. Telkom help-line can't help, infact they transfer me to an international deparment and the voice recorded message says ' this department does not exist,,goodbye'. So I go to Telkom Rosebank Shop, they are not sure either, they need to check. Seems I need to take my 88 year old father to the shop (I do work) and get him to present his ID and then they will open the line....you have got to be kidding me.......!!!!!</p>
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Telkom's replyOfficial
08 Dec 2016, 22:50Good evening alessandra-iacomin,
Thank you for making contact with us.
Please provide the telephone number of the line in question. Also,Ii would appreciate it if you can provide you dad's ID number. I have sent your query to my manager for assistance. Please get that info to us asap and we will provide feedback on the matter.
Your reference number is AI***. You can email us on *** quoting your ref number.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Telkom's reply08 Dec 2016, 22:50
Official
Good evening alessandra-iacomin,
Thank you for making contact with us.
Please provide the telephone number of the line in question. Also,Ii would appreciate it if you can provide you dad's ID number. I have sent your query to my manager for assistance. Please get that info to us asap and we will provide feedback on the matter.
Your reference number is AI***. You can email us on *** quoting your ref number.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Telkom's replyOfficial
19 Dec 2016, 13:55Hi Alessandra
Apologies for the delayed response to your complaint, please provide us with the telephone number so that we can check this for you. If you are an assignee on the account, then the Telkom Direct Store will assist.
However, the International call barring is there to safeguard your dad as well as Telkom, in the event that there is any ********** activity picked up on our exchange, which feeds his area.
Regards
Hilary
Telkom Social Media Team
Best regards,
Telkom's reply19 Dec 2016, 13:55
Official
Hi Alessandra
Apologies for the delayed response to your complaint, please provide us with the telephone number so that we can check this for you. If you are an assignee on the account, then the Telkom Direct Store will assist.
However, the International call barring is there to safeguard your dad as well as Telkom, in the event that there is any ********** activity picked up on our exchange, which feeds his area.
Regards
Hilary
Telkom Social Media Team
Best regards,