AM
Andrew M
1 reviews | Active since Nov 2016
30 Nov 2016, 16:35
Telkom
<p>Why is it Telkom can freeze your phone when you don't pay but when they are in breach of contract you must wait but you can't cancel the contract. my son has a spending limit of 350 on this contract and received a wonderful bill of 3254.69 and all they say is pay and we will look into it within 72 working hours, since 21November still nothing.</p> <p>What can we do as this is not the first or the last *********** service has been delivered</p>
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Replies (10)0
Replies (10)
Telkom's replyOfficial
30 Nov 2016, 20:53Good Day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's reply30 Nov 2016, 20:53
Official
Good Day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
05 Dec 2016, 13:30Hi Amoulpied,
please note that we are unable to reach you on ***,
kindly provide us with your ID number fir further assistance with your query.
please respond privately,
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's reply05 Dec 2016, 13:30
Official
Hi Amoulpied,
please note that we are unable to reach you on ***,
kindly provide us with your ID number fir further assistance with your query.
please respond privately,
Regards
Launa
Telkom Social Media Team
Best regards,
AM
Andrew M's updateReviewer Update
05 Dec 2016, 13:37My son's ID is ********** 995086 and the outstanding has been paid but as to date still no connection but this is the service that you can expect, so much for 48 Hours to reconnect this contract should be null and void
AM
Andrew M's update05 Dec 2016, 13:37
Reviewer Update
My son's ID is ********** 995086 and the outstanding has been paid but as to date still no connection but this is the service that you can expect, so much for 48 Hours to reconnect this contract should be null and void
Telkom's replyOfficial
06 Dec 2016, 09:15Hi Amoulpied,
kindly be advised that we are not able view your details in you respond in public, you need to click on the Post a private reply box.
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's reply06 Dec 2016, 09:15
Official
Hi Amoulpied,
kindly be advised that we are not able view your details in you respond in public, you need to click on the Post a private reply box.
Regards
Launa
Telkom Social Media Team
Best regards,
AM
Andrew M's updateReviewer Update
06 Dec 2016, 10:01Good day launa
This problem has been going on far to long and this is not going to stop as till today's still nothing has been done the account has been paid and still not reconnected as you asked my sons I'D no is as follows *** please inform me on the progress as this 72 Hour is as far as I'm concerned a delay tactic and another thing if someone tries to call a number it leaves a mistake call notification and I received nothing from you.
Account in question is ***
AM
Andrew M's update06 Dec 2016, 10:01
Reviewer Update
Good day launa
This problem has been going on far to long and this is not going to stop as till today's still nothing has been done the account has been paid and still not reconnected as you asked my sons I'D no is as follows *** please inform me on the progress as this 72 Hour is as far as I'm concerned a delay tactic and another thing if someone tries to call a number it leaves a mistake call notification and I received nothing from you.
Account in question is ***
Telkom's replyOfficial
07 Dec 2016, 10:57Hi Amoulpied,
Kindly be advised that an amount of R-3,237.69 has been credited on your account, the account is paid behind.
We still need payment for R2,358.35 which is overdue to be paid before line can be resumed, the total amount due is R3065.35.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply07 Dec 2016, 10:57
Official
Hi Amoulpied,
Kindly be advised that an amount of R-3,237.69 has been credited on your account, the account is paid behind.
We still need payment for R2,358.35 which is overdue to be paid before line can be resumed, the total amount due is R3065.35.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
AM
Andrew M's updateReviewer Update
07 Dec 2016, 11:08This is beyond a joke as there was 2500 that was paid so they would activate the phone now you are telling me to pay another 3000 this is what I mean when telkom still can't get anything right because the phone should have been reconnected a week ago and as you are refunding the amount this proves that there was a breach of contract making it null and void or are we still going to carry on for another 3,months before this gets sorted out. Please check records
AM
Andrew M's update07 Dec 2016, 11:08
Reviewer Update
This is beyond a joke as there was 2500 that was paid so they would activate the phone now you are telling me to pay another 3000 this is what I mean when telkom still can't get anything right because the phone should have been reconnected a week ago and as you are refunding the amount this proves that there was a breach of contract making it null and void or are we still going to carry on for another 3,months before this gets sorted out. Please check records
AM
Andrew M's updateReviewer Update
07 Dec 2016, 14:46Do we have to do everything ourselves Telkom handed the account over to budget and was paid on the 31 of last month now the account has been paid and still no reconnection and this is due to lack of communication from the dept collection now this is becoming my problem as well please arrange that this contract is cancelled due to breach of contract and please be advised that I will not be paying any cancellation fees or anything else as this is your negligence or incompetence but this has gone on way to long with all the excuses I have been getting.
Please keep me informed within 24 Hours
A.Moulpied
AM
Andrew M's update07 Dec 2016, 14:46
Reviewer Update
Do we have to do everything ourselves Telkom handed the account over to budget and was paid on the 31 of last month now the account has been paid and still no reconnection and this is due to lack of communication from the dept collection now this is becoming my problem as well please arrange that this contract is cancelled due to breach of contract and please be advised that I will not be paying any cancellation fees or anything else as this is your negligence or incompetence but this has gone on way to long with all the excuses I have been getting.
Please keep me informed within 24 Hours
A.Moulpied
AM
Andrew M's updateReviewer Update
11 Dec 2016, 11:16Telkom still pathetic it is wonderful to be able to have two weeks to fix a mistake and still not resolve a problem in this company the staff couldn't fix a broken chair never mind any other problem as after two months of fighting still having money swollen from me by telkom just because there is no communication between departments or their so called 72 working hours. Dept was paid end of Nov still no record no reconnection but account still running telkom and telkom still trying to reel in the money. Removed excess dept proving their guilt and when I try and cancelled contract once again another 72 working hours before affective. Where do as this end
AM
Andrew M's update11 Dec 2016, 11:16
Reviewer Update
Telkom still pathetic it is wonderful to be able to have two weeks to fix a mistake and still not resolve a problem in this company the staff couldn't fix a broken chair never mind any other problem as after two months of fighting still having money swollen from me by telkom just because there is no communication between departments or their so called 72 working hours. Dept was paid end of Nov still no record no reconnection but account still running telkom and telkom still trying to reel in the money. Removed excess dept proving their guilt and when I try and cancelled contract once again another 72 working hours before affective. Where do as this end
AM
Andrew M's updateReviewer Update
26 Jan 2017, 20:57Once again the ****** ******* have struck again is there no stopping the ****** *******ion of telkom as I have now canceled the contract a month ago and still not heard from them but as soon as there is money in my son's account the *****ing telkom is first to take money but to no avail still no resolution on their side as I have now 5 cases open and still when you phone you get the *********** answers 72 working hours who the he'll gets two weeks to solve a problem after you have proven they are in breach of contract.
Is there somebody who can help because telkom can't
A Moulpied
********** 000
AM
Andrew M's update26 Jan 2017, 20:57
Reviewer Update
Once again the ****** ******* have struck again is there no stopping the ****** *******ion of telkom as I have now canceled the contract a month ago and still not heard from them but as soon as there is money in my son's account the *****ing telkom is first to take money but to no avail still no resolution on their side as I have now 5 cases open and still when you phone you get the *********** answers 72 working hours who the he'll gets two weeks to solve a problem after you have proven they are in breach of contract.
Is there somebody who can help because telkom can't
A Moulpied
********** 000