CK
Chrizell K

1 reviews | Active since Nov 2016

23 Nov 2016, 14:16

Telkom

<p>HI</p> <p> </p> <p>I app**** for wifi online on 15/11/2015, received a mail saying that a consultant will phone</p> <p>me soon, yesterday 22/11 i spend 40 minutes on the line to be told that a consultant will</p> <p>phone me before 17:00 the same day, today 23/ i spend about 50 minutes on 2 calls to telkom</p> <p>just to be told she cant access the system with the ref number i received on my mail after applying on 15/11. When i asked the lady if i must go to another service provider she told me that i dont have</p> <p>covarage in my area, but the online app confirmed that i have coverage? What to do, do i go to another service provider or what?</p>

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Replies (1)
Telkom
Telkom's reply23 Nov 2016, 18:37
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***

We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,