NJ
Nomava J

1 reviews | Active since Nov 2016

10 Nov 2016, 13:05

Telkom

<p>Telkom debited my account and they bounced on the 25th October,I went in the weekend of the 1.st of November to pay the money into their bank account with a reference number that I got from the agent</p> <p>1. The amount outstanding was had a R136.35 extra and I was told by the agent, it's their bank charges, that I was never told about and I paid it in(but, I want it back_I requested the team leader or manager to call me and no ne bothered)</p> <p>2.Tuesday the following week, they went in to debit my account again, I was told to log a case to have the money refunded, I did, on making a follow up of that, I was told, the debit order portion does not reflect on their side, once again, I asked for a call back for clarification, no one bothered -TILL TODAY.</p> <p>3.When I enquired about my billing for end of November, it's inflated, I asked for someone to call me to explain that, NO ONE HAS BOTHERED.</p> <p>WHAT AN INCONVINIENCE</p>

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Replies (1)
Telkom
Telkom's reply10 Nov 2016, 17:12
Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,