Telkom
<p>Good day, I've tried to migrate my mobile to a different service provider and requested it twice from Telkom which they never approved from their side this was months ago and despite following up I'm still on Telkom not by choice. This to me is anticompetitive behaviour. </p> <p> </p> <p>Secondly I emailed their cancelation department on the 23rd of September 2016 to cancel my home line as they don't do cancelations over the phone again a tactic I believe they use to make it difficult for customers to cancel their service and products, I'm moving end Oct and I gave them a month's notice but I fear again I'll get the short end of the stick and be forced to pay for their services not by choice. </p> <p> </p> <p>I feel helpless and angry and need help. </p> **********
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Telkom's replyOfficial
14 Oct 2016, 14:11Hello shafiek-ahmed
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply14 Oct 2016, 14:11
Official
Hello shafiek-ahmed
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
's updateReviewer Update
14 Oct 2016, 15:51Hi Noleen, thank you for your response. I'm more concerned about my cancellation request of my land line as I'm being charged an arm and a leg every month.
Could you please confirm that my line cancelation will be effective end October. Tel number ********** 252
Thanks
Shafiek
's update14 Oct 2016, 15:51
Reviewer Update
Hi Noleen, thank you for your response. I'm more concerned about my cancellation request of my land line as I'm being charged an arm and a leg every month.
Could you please confirm that my line cancelation will be effective end October. Tel number ********** 252
Thanks
Shafiek
's updateReviewer Update
14 Oct 2016, 15:57Hi, just to clarify I gave notice on the 23rd of September that I want my land line cancelled as we are moving. This was my 30 notice I gave and want confirmation that the last billing will be for October.
Please confirm.
Thanks
's update14 Oct 2016, 15:57
Reviewer Update
Hi, just to clarify I gave notice on the 23rd of September that I want my land line cancelled as we are moving. This was my 30 notice I gave and want confirmation that the last billing will be for October.
Please confirm.
Thanks