vM
vimalanathan M

1 reviews | Active since Aug 2015

01 Oct 2016, 21:07

Telkom

<p>During July Kzn was hit a major storm,a week after that our landline and Adsl stopped working.we only went into the pavilion Telkom office two weeks later due to our hectic work schedule.A complaint was logged and received a message sayingour fault will be seen to.Nothing happend due to the Telkom strike.We however made all our monthly payments regularly as we were told that once the strike was over credit would b passed.It has been over two months and we are being told it is still being investigated.I cannot understand how it can take so long to pass credit when everything is electronic and they can easily see how long we were without a landline and Adsl.</p>

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Replies (1)
Telkom
Telkom's reply02 Oct 2016, 17:07
Official

Good day simla85

Thank you for making contact with us. Please e-mail us at *** with your ID number and affected telephone number for our consultants to assist.

Please quote your reference in the subject line: AI***

Apologies for the inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team

Best regards,