CP
Christelle P

1 reviews | Active since May 2012

16 Aug 2016, 15:46

Telkom

<p>On Monday 8 August 2016, I reported our faulty business telephone line. A technitian from Telkom was at our business, checking the line, reported everything on Telkoms side is fine. I re-reported the line again on Wednesday, 10 August. The faulty line is the line that we use for all our advertising. The lady marked this fault as a reaccuring fault, after testing it. She said, that she can see this line is faulty, another employee at Telkom confirmed it as well. I followed this faulty line up, almost everyday, sometimes twice a day. With every follow up call Telkom retested the line with the same result - a faulty line. Up untill now we got no response from Telkom. We are suffering unaccounted losses at our business due to no service from Telkom. This kind of service doesn't even deserve one star.</p>

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Replies (1)
Telkom
Telkom's reply18 Aug 2016, 07:02
Official

Hello Christelle11

As per our email correspondence, the fault has been escalated to our assigners for urgent assistance.

Regards

Noleen

Telkom Social Media Team.

Best regards,