AVdW
Anton Van der Westhuizen
1 reviews | Active since Aug 2014
14 Jul 2016, 12:50
Telkom
<p>I have order a LTE router online a week ago. They phoned me to confirm all my details and then said the delivery will be done before 2016/07/13. The payment for the router and data was already deducted from my bank account the same day of the order 2016/07/04.</p> <p> I phoned yesterday to find out why there is a delay. They said there was an error on the process. If i had not phoned then nobody would have known about the error and nothing would have been done.</p> <p>I just phoned again to find out why has my router have not been delivered yet because i paid for it already and now i am losing money for paying for something that i don’t even have.</p> <p>I was on hold for more than an hour and a half now and nothing is resolved. The service is absolutely pathetic.</p> <p> </p>
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Telkom's replyOfficial
15 Jul 2016, 06:18Hi Antonvanderwes
Thank you for making contact with us and bringing this to our attention.
Please be assured that we will escalate this matter for investigation and provide feedback as soon as possible. We do apologise for inconvenience caused to you.
Interaction ***
Regards
Luleka
Telkom Social Media Team
Best regards,
Telkom's reply15 Jul 2016, 06:18
Official
Hi Antonvanderwes
Thank you for making contact with us and bringing this to our attention.
Please be assured that we will escalate this matter for investigation and provide feedback as soon as possible. We do apologise for inconvenience caused to you.
Interaction ***
Regards
Luleka
Telkom Social Media Team
Best regards,
AVdW
Anton Van der Westhuizen's updateReviewer Update
15 Jul 2016, 10:44Thank you Luleka.
I just phoned again to find out about the order. Apparently it was cancelled without notifying me. My money is also taken from me. The service is really bad.
AVdW
Anton Van der Westhuizen's update15 Jul 2016, 10:44
Reviewer Update
Thank you Luleka.
I just phoned again to find out about the order. Apparently it was cancelled without notifying me. My money is also taken from me. The service is really bad.