**** Telkom
<p>My internet stopped working at the beginning of June. Every time I've communicated with Telkom, I was told that I will get feedback shortly. I was never actually provided feedback and now every time I try Telkom that my line isn't fixed (A MONTH LATER), they just ignore me. They have the most disgusting social media team and absolutely no client service experience. Telling people that they'll get back to them, and never actually getting back to them is the most annoying thing a customer can experience.</p> <p> </p> <p>I can provide screenshots of all the responses I DIDN'T get despite all my messages. I want a refund for June and July for not actually getting any services that were paid for. This kind of service and behaviour is absolutely unacceptable and I will be moving to Vumatel and *WILL* also definitely be telling everyone how **** Telkom's services are. Everyone working on your @HelloTelkom Twitter account is useless.</p> <p> </p> <p> </p>
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Telkom's replyOfficial
05 Jul 2016, 08:49HI hulya
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. We do apologise for the delay. We have directly contacted the assigner in the area and await feedback regarding a possible ETA to resolve. Please be assured that we will provide further available updates as soon as possible. In regard to the request for credit, this is done automatically and is calculated from the time reported up until resolved. We will task our accounts team to attend as well.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
Telkom's reply05 Jul 2016, 08:49
Official
HI hulya
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. We do apologise for the delay. We have directly contacted the assigner in the area and await feedback regarding a possible ETA to resolve. Please be assured that we will provide further available updates as soon as possible. In regard to the request for credit, this is done automatically and is calculated from the time reported up until resolved. We will task our accounts team to attend as well.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,