KM
Kirstie M
1 reviews | Active since Nov 2012
04 Jul 2016, 11:33
telkom
<p>i went in with my mother to Telkom to add a cellphone to her account and they said that i would be notified today when she will receive her phone and to date there has been no call back and yes i have tried since this morning to call and no response or anyone trying to answer the phone.. you cant tell me that since 9am till 13:30pm that no one could answer the phones to find out what is happening. Bad service and dissapointed. If this was Vodacom i would of heard already if the phone had arrived or some sort of information regarding the account. Although the staff were very pleasant and helpful</p>
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Replies (3)
Telkom's replyOfficial
05 Jul 2016, 06:46Hi kirstieA
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. We would like to assist. May we please request the ID for the registered line owner when possible. Please use the following e-mail address to relay the requested details: Email: *** or alternatively reply to this private HP post. Please include the reference number below in the subject field should you choose to e-mail.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply05 Jul 2016, 06:46
Official
Hi kirstieA
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. We would like to assist. May we please request the ID for the registered line owner when possible. Please use the following e-mail address to relay the requested details: Email: *** or alternatively reply to this private HP post. Please include the reference number below in the subject field should you choose to e-mail.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
KM
Kirstie M's updateReviewer Update
05 Jul 2016, 07:09Interaction ***
The ID number is ***
i wanted this sorted long ago, but thank you for the assistance
KM
Kirstie M's update05 Jul 2016, 07:09
Reviewer Update
Interaction ***
The ID number is ***
i wanted this sorted long ago, but thank you for the assistance
KM
Kirstie M's updateReviewer Update
05 Jul 2016, 17:50I finally got through to you guys to find out that the phone we added to the account had gotten declined because of some reason but why was it declined? I mean if she could get WiFi on contract with a modem bur she's declined for a phone this makes no sense and your guys response is pathetic... to date no phone call... I wanted the phone before tomorrow now my mother must go into Telkom tomorrow on her birthday to sort this **** out this is not fair n I honestly think who wants to sort this out on her birthday when she was suppose to be out relaxing... this is unfair and no one cares about us customers
KM
Kirstie M's update05 Jul 2016, 17:50
Reviewer Update
I finally got through to you guys to find out that the phone we added to the account had gotten declined because of some reason but why was it declined? I mean if she could get WiFi on contract with a modem bur she's declined for a phone this makes no sense and your guys response is pathetic... to date no phone call... I wanted the phone before tomorrow now my mother must go into Telkom tomorrow on her birthday to sort this **** out this is not fair n I honestly think who wants to sort this out on her birthday when she was suppose to be out relaxing... this is unfair and no one cares about us customers