ZR
Zoe R

1 reviews | Active since Jun 2016

06 Jun 2016, 09:12

Telkom!

<p>Good Day, I am yet again disappointed by Telkom. We app**** for our line transfer weeks and before moving into our new house, only to call on Wednesday 1st June customers services centre to find out that a technician hasn't even been assigned to our new address to set up the line.<br />Customer services told me that our new house hasn't got any lines in place, which is absolutely ******* as the previous tenants had both an ADSL line and Telkom phone line.<br />We have been billed for a service yet again that is not in use! I and my mother in law have spent countless amount of time and cell phone airtime to get told we have to wait for a decision from head office. Which makes no sense. <br />I want answers!</p>

0
Replies (2)
Telkom
Telkom's reply06 Jun 2016, 11:45
Official

Good day zoe1989

Thank you for making contact with us. Please e-mail us at *** with your affected line number and contact details for our tream to follow up and advise.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

ZR
Zoe R's update06 Jun 2016, 14:23
Reviewer Update

Good Day Moenieb,

I have done as requested, but just to make double sure I get my point across here is my reference ***. ***.