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anelise L

1 reviews | Active since May 2016

15 May 2016, 10:32

Telkom

<p>So it seems the only way Telkom responds to any complaint or fault is when you spam all their posts on social media. This must be the worst service provider in South Africa! *********** your customers and not giving any service for it! Pathetic! I logged a call with Telkom on 8 May 2016, 7h30 ***. It is now more than a week and I'm still waiting for a technician to fix my line!!!! I have escalated the fault FOUR times now and I'm still waiting (ref 858632). I went into one of your Telkom stores yesterday to follow up on the fault. I was promised that the technician is on his way. I phoned the call centre for the 9th time they informed me the technician is to busy today and that he is not working on Sunday. He wil contact me on my cellphone. Guess what... Still nothing .. How can Telkom still be in business?? Useless service in your call centre!</p>

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Replies (1)
Telkom
Telkom's reply16 May 2016, 11:22
Official
Hi anelisel Thank you for making contact with us and taking my call. As discussed, we have made contact with the assigned field technician and he confirms that he has made arrangements via direct call. When possible, please advise as to the status of your fault report. Interaction *** Regards keagan Telkom Social Media Team

Best regards,