telkom

Good day I have had a telkom landline and ADSL line for about 2 years now and have always been paying round R530 a month, last year October i called telkom to inform them that i will be moving house and need them to put a line into our new home they then said i must get back to them in November so i called them back in November and they said it would be done in December, on the 2nd of December we moved and telkom had not installed my line as yet but we payed for the month already. telkom came out at the end of Jan to install my line, at the end of feb they deducted R1000 when i called to ask why they took so much they then said i need to go into a store to query, March they again deducted R1000. i went into the store but they told me that they can't help me i must phone the care line today again they have deducted R1000 out my bank account, i called them and the guy on the line told me they are taking R1000 because i didn't pay them the month of Jan. i didn't pay them because i wasn't getting a service from them.