AR
Alex R

1 reviews | Active since Nov 2015

03 Dec 2015, 11:04

Telkom

I signed up for 2 Huawei P8 Lite phones with Telkom and after waiting over a month and 2 weeks to get the phones I finally got them. The phones are R149 each so lets do some simple basic maths 149X2 = 298. That is what I should be billed! I have had the phones since the 24th of last month that's 8 days. Telkom are now trying to bill me R520 total. I ask this, FOR WHAT? Upon talking to an agent I get told its because I was not billed for the month I collected the phones, I reiterate I have had the phones for 8 days!!!!!! These aren't my only phones with Telkom however, my last contract I was told the same as I was now - I wouldn't be billed for the month I collected the phone and payments would start the following month, when the payments for that phone started I paid EXACTLY what I signed for no more and no less. This is complete and utter ******** that I have to pay and extra R222 for hidden costs. Costs that I was not told about NOR did I sign up for.

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Replies (1)
Telkom
Telkom's reply03 Dec 2015, 12:40
Official
Hello Adolf_Hipster,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is: SM174226

Regards
Luleka
Telkom Social Media Team

Best regards,