Telkom

I recently moved house. I arranged for a new line installation by Telkom, received order no ***, and later received a Telkom sms confirming that the installation will take place on 21 November 2015. <br> <br> The process of making the booking and the consequent feedback from Telkom left me confident that the comments by friends and colleagues relating to Telkom's bad service was unfounded. But then, on the designated day I spent all day at home waiting, but Telkom was a no-show. No further sms was received advising why no delivery took place. <br> <br> This experience serves as another example of Telkom living up to its deserved reputation as an organisation where excellence and customer service are elusive concepts.