pK
paul K
1 reviews | Active since Nov 2015
17 Nov 2015, 11:08
Telkom
I had a TELKOM line installed where I was renting. I moved house and asked Telkom to move the line. They did not respond. I then went to a Telkom shop to close the line at my previous address. The people working at the Telkom shop said they closed the line and account but apparently they did not as I continued to receive bills. I emailed and phoned and TELKOM apologised and said they will close the line and clear the account. They did not do any of that (ref 126 281 425). Now they have forwarded my account to a debt collector. What must one do to get Telkom people to do their jobs? HelloPeter? Consumer Ombud?
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Telkom's replyOfficial
17 Nov 2015, 11:24Hello peterhello2,
Thank you for making contact with us
This response serves as confirmation that your query has been received.
We will investigate and provide you with feedback.
We do apologize for any inconvenience.
Your reference number is: SM168489.
Kind Regards
Colleen
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received.
We will investigate and provide you with feedback.
We do apologize for any inconvenience.
Your reference number is: SM168489.
Kind Regards
Colleen
Telkom Social Media Team
Best regards,
Telkom's reply17 Nov 2015, 11:24
Official
Hello peterhello2,
Thank you for making contact with us
This response serves as confirmation that your query has been received.
We will investigate and provide you with feedback.
We do apologize for any inconvenience.
Your reference number is: SM168489.
Kind Regards
Colleen
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received.
We will investigate and provide you with feedback.
We do apologize for any inconvenience.
Your reference number is: SM168489.
Kind Regards
Colleen
Telkom Social Media Team
Best regards,