FE
Frans E
1 reviews | Active since Sept 2015
01 Sept 2015, 08:49
Telkom
Case ***7<br> I logged a call with Telkom in March 2015 to complain the lack of reception for any 8TA signil although I am in the reseption are. They send out a technical team to check and could not find a signal anyplaye near my house. Then I got feedback that they will stop my contract. All good up to now. 3 months later they are still deducting the monthly amount although I cannot use the device or contract. When I contact the call desk they inform me that they could not reacj me on my phone and that the case is closed and that I have to start the process again by logging a call.
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Replies (1)Telkom's replyOfficial
01 Sept 2015, 10:18Hello fransve,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM141099
Kind Regards
Zulfah
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM141099
Kind Regards
Zulfah
Telkom Social Media Team
Best regards,
Telkom's reply01 Sept 2015, 10:18
Official
Hello fransve,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM141099
Kind Regards
Zulfah
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM141099
Kind Regards
Zulfah
Telkom Social Media Team
Best regards,
