Telkom 10217 faulty

Trying to cancel a service. Called 10217 & chose cancellations option. On hold for 21 minutes, then music stopped and line went dead. Called again, chose faults option, held for a long time, reported 10217 as faulty. Wouldn't/couldn't log a fault. Asked for supervisor - no supervisor available. Said I'd hold till supervisor available - prepared to wait all day, put phone on speaker. Music stopped and call went dead again after 76 minutes. \Tomorrow starts today"is one of Telkom's slogans - well"