Telkom - 10/10 for incompetency

Telkom has no customer ethics. I will give you 10/10 for incompetency. My husband has paid his bill and you go ahead and debit another bill from him. Upgrade your systems because there is surely something wrong with your systems. After numerous calls and false promises, to date, nothing has happened. We have even requested a call back from Management but that has not happened. I get an automated response from your team, that does not resolve my query!! My first ref is AI ********** .