Telkom: 100% ***********, no exagerration

It has been 6 weeks since my initial order to Telkom to move a line to a new address. First it should be mentioned that nothing happens on these orders without me constantly phoning them to further the order. On one of these calls, one month after the first order, I found out that Telkom had moved my line to the wrong address and closed the order.

New order created, it has been 2 weeks. Today Openserve contacted me to say that they had received the move order with the to and from addresses the same. They could do nothing with it and had to send it back to Telkom.

When speaking to Telkom, they said that there was nothing wrong with it, but they have escalated it to their "technical department". What this means in Telkom-ese is that you have to wait two business days before you can phone them back and find out which mistake they made this time.

The sheer incompetence is more than staggering, it's unbelievable. At this point I would honestly cancel my service with them and go without internet. But I know that they would just keep debiting an empty account for months and ruin my credit score.

The following call desk operators were unable to assist in a meaningful way: Zindi Tchekile Nomthandazo Angel Sibizo Alistair Ransami Mbali Sithole Jocelyn Malaya