Telkom 100 gigs

I bought 100 gigs night surfer for R100 at Telkom on Black Friday . Telkom has been eating my inclusive data and not my night surfer at night. They been telling me that I’m roaming and I told them that I am not Roaming, I am full on Telkom. These bundles have still not been used up only my inclusive bundles have been taken. I told them that the problem is from their side because why would be be using my data if I know that the night surfer is not working. Every time I call the call center all the agents are giving me different answers that no I must switch of my phone or I’m not on LTE and the bundles will not work. This deal did not have restrictions of LTE or 3G and I been telling them they should reimburse my 1Gig inclusive data.