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Bertram B
1 reviews | Active since Jun 2015
30 Jun 2015, 07:55
Telkom: 10 Days later and still no response
10 Days Ago I posted a complaint on HelloPeter with regards to poor service in the accounts and billing department of Telkom. The complaint was about the poor communication from Telkom's billing department and that the problem is constantly being escalated but never sorted out. <br> <br> A Mr Wesley Arendse rep**** saying that it is again escalated and that Telkom will be in contact. This response was obviously just to say that they have responded, and to tick the box that their work is now done because absolutely nothing has happened since then.. other that me receiving another acount statement!!!<br> <br> Utterly Pathetic service!
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Replies (1)Telkom's replyOfficial
30 Jun 2015, 08:04Hello bjbroberg,
We sincerely apologize for the delay.
Please be advised that your query is still under investigation and we will contact you with feedback.
Your reference number is SM119225
Regards,
Arnold Madisa
Telkom Social Media Team
***
We sincerely apologize for the delay.
Please be advised that your query is still under investigation and we will contact you with feedback.
Your reference number is SM119225
Regards,
Arnold Madisa
Telkom Social Media Team
***
Telkom's reply30 Jun 2015, 08:04
Official
Hello bjbroberg,
We sincerely apologize for the delay.
Please be advised that your query is still under investigation and we will contact you with feedback.
Your reference number is SM119225
Regards,
Arnold Madisa
Telkom Social Media Team
***
We sincerely apologize for the delay.
Please be advised that your query is still under investigation and we will contact you with feedback.
Your reference number is SM119225
Regards,
Arnold Madisa
Telkom Social Media Team
***
