TELKOM #1 FOR RUDENESS AND ARROGANCE

After waiting in a queue for an hour, my husband and I were finally served by the rudest woman at the counter, Adamari Bredenhann. She couldn't assist us with any of our complaints, the main one being that we've been billed for 3 contracts which we cancelled in store on 13 Nov 2017, 6 weeks in advance of the actual contract expiry date, & which were only, according to this woman cancelled on 17 Feb 2018. This constitutes *****! When we voiced our frustration and concern she told us there was nothing she can do as the cancellations are not done by them. We then asked her for the contact details for the CEO as per the Code of Practice which is mounted on the wall of the Telkom Direct store, to which she rudely told us that she cannot give us those details as they're not in their computers. Extract as follows: "In those instances where you would like to escalate your complaint further, the Escalation Centre or Telkom Direct Shop will provide you with the telephone number of the office of the Chief Executive Officer (CEO) of Telkom." When I quoted the extract to her & asked her to accompany me to see the Code of Practice, she refused point blank, stating that she would not come with me so I could show her. She became progressively more rude & arrogant, specifically after I asked for her name. She insolently told me that she'd even write it down for me and I must feel free to report her.