EE
Eddie E

1 reviews | Active since Feb 2015

10 Feb 2015, 11:30

TELKOM

I've logged a call as of 3 weeks ago (19th Jan)with Telkom regarding the fact that my line (adsl)is Limited can not conect <br> I've been in constant communication on this issue, phoning THEM ( regardless of the promises made) and have had absolutely NO indication as to when the issue will be resolved, nor what the problem actually is.I whas also told to reset my username and password whitch I did.<br> There was a vague promise on Monday morning at 10H27 (9 Feb) to have the issue resolved by the Monday (9th Feb)afternoon<br> Would someone with half a brain get in contact with me and let me know what is going on with my call. I'm sick and tired of speaking to people from the call center with vague promises of \our technicians need to have a look". I want to speak to someone who can actually tell me what is going on. I pay for a sevice that I don't get My Fault no is 1141CRK210115 ( TEL No ***)"""

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Replies (1)
Telkom
Telkom's reply14 Feb 2015, 19:27
Official
Hello Finetuner,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM89137.

We apologise for any inconvenience caused.

Kind regards
Telkom Social Media Team

Best regards,