Telkom

Good day Hope you are well.

I made a payment of R2225.36 to my telkom account which was due on the 20th of February and before i made a payment, i called their call center line to request for the banking details as well the reference number to use however the reference that i was given was wrong and i have been sending emails to 15 of their agents and 3 of their collections agents with an attached proof of payment just for them to allocate my payment.

It been 2 full weeks but no one is willing to assist but they keep on saying they will send an email to their relevant department for allocation of my payment. I am phoning everyday to check and still no progress. They even sent me a billing statement saying my account is still overdue and even went to gateway branch but i was told they won't be able to assist me because it a billing matter. I am angry, i would like to alert everyone that these people don't care of their customers and i wouldn't recommend telkom to anyone, I just can't wait to finish my contract with them and leave this hell company