Telkom

I have a few cell phone contracts with Telkom. I was impressed with the deals they offered and took out another contract for business use. I was charged the pro rata contract fee as well as an activation fee as usual. The payment for these accounts were debited from the same bank account. A month later, I requested that the my personal contract and business contract be separated. This was done successfully.

Then my bag got ******. And I stopped my card and transfered my funds out if my bank account.

My debit order is deducted on the last day of every month which is the same day i receive my salary.

Since the funds in my bank account was insufficient at the time my account was debited, the debit order returned unsuccessful.

I visited a checkers store and made the payment in cash.

I then disputed my Telkom invoice that i received.

As per my invoice I could clearly see that my two contracts has been separated. I also noticed that the accounts department at Telkom had made an error on both my invoices.

I had been charged less in my one invoice and more on the other. I was also charged an activation fee... AGAIN! The difference was an amount of R390.32.

I visited a telkom store in Kenilworth Center in Cape Town and the assistant in the store assured me that I should not be concerned and that Telkom would contact me and they would be able to rectify the invoice and send me an updated rectified one. They contacted me as promised and they sent me a new invoice, but it was still incorrect. One invoice was recitified, the other one was not. I was still being charged LESS than what i owe. My debit orders was deducted successfully on the last day of January with the incorrect amount.

I received my new invoice that showed the amount i normally pay plus an additional amount of R390. 32. I thought that the R390. 32 was the amount that was not added to the previous months invoice.

My new invoice was due on the 28th of February 2020.

But

On the 14th of February 2020 my account was debited with the invoice amount . After contacting Telkom to query this, i was told that i had been handed over to a debt collector as ny account was in arrear and the amount was retrieved by them not by Telkom.

I informed Telkom that i receive an invoice and my account is paid via debit order. I informed them that the skipped payment has been paid (it was paid a few days later, but it was paid).

I was informed that Telkom would rectify my account and that I would receive an email from telkom to confirm that it has been done.

It has been 7 days now and i have not received any feedback.

My February invoice that is only due on the 28th has already been deducted. Im nit sure if they are going to be deducting the amount again on the 28th if February.

Financially, i cannot afford this type if error.

In my opinion, Telkom accounts department comprises of dull witted imbeciles who is unable to execute simple basic accounting operations are they able to communicate efficiently.

I regret taking out a contract with Telkom, its a mistake I would never make again.

Ferial Allie *** ***