Telkom

Good day I've been trying since 2nd of February to contact telkom with regards to an old email that is no longer in use BUT that same e mail I've used on my Facebook account for 15 years.. My phone was ****** and that's the only device inused for my Facebook account... Do you think 1 person on this huge company is able to assist? NO NO NO........ Facebook has locked me out of my account until I can get the code from the telkom email that is no longer in use... Facebook also asked me for my ID or passport but it won't except any other identification outside the USA... What must I do? Loose 15 years of good memories. Do you think 1 person at telkom would assist NO NO... and all the numbers I've tried for telko. Do not exist and the ones I finally do get through can't help...