Telkom

I went to telkom July 2024 to upgrade my contract with them, only to find out they open a new contract for me... I realized that when I see the deduction on the 15 of August 2024.i went back to telkom to ask them what is going on because I was expecting a deduction of one phone number not two because I cannot afford to pay for two contracts that is why I went for upgrade. The manager told me that the urgent did not understand me so it's a mistake I must forgive them n they cannot cancel the last contract unless I paid off the phone because they cannot help me unless I cancel my old number of which I cannot change my number because of their mistakes.i feel like they put me in a mess n I can't afford to loose my contact.i am writing to you because someone advised me to get help from you... Thank you